ITROOS CRM and Call Centre Solution. Customer-focused, cloud-based, and built for agent productivity.
A one-click system connects companies with customers while tracking and managing customer information. Configure complaint types, categories, work codes, priorities, and status definitions to match your operation. Every call is tracked and stored in the cloud for reporting and analytics.
The agent interface consolidates contact handling and reduces queue times through smart routing, with accurate insights into previous interactions one click away.
Configure types, codes, priorities, and status to fit your operation.
Cloud-based logging, reporting, and powerful analytics across the call centre.
Smart routing and a consolidated agent interface reduce queue times.